Fife business celebrates a remarkable hat-trick at the ESTAS 2026 Awards, including a prestigious Silver Award for Estate Agency in Scotland.
Fife Properties is celebrating a remarkable hat-trick of success at the prestigious ESTAS Customer Service Awards 2026, after being recognised for outstanding customer service in both estate agency and lettings.
The Fife-based business, established in the 1970’s, returned from the awards ceremony at London’s Grosvenor House with three accolades:
Fife’s No.1 Estate Agent 2026, Fife’s No.1 Letting Agent 2026, Silver Award – Estate Agency, Scotland 2026
The awards ceremony was hosted by television property expert Phil Spencer, best known for Channel 4’s Location, Location, Location.
Unlike traditional industry awards, the ESTAS recognise estate and letting agents through feedback from customers who have experienced their services firsthand.
For Fife Properties, the achievement is particularly meaningful because it recognises the efforts of its local team and the trust placed in the business by customers across Fife.
For Fife Properties, the recognition represents far more than three trophies.
Jim Parker, of Fife Properties, said:
“To come away with three awards, including recognition at Scottish level, is an incredibly proud moment for everyone at Fife Properties, but what makes these awards so special is that they come from our customers. These aren’t awards decided by a panel of industry experts. They’re based on the experiences of the people who have actually used our services. Over the years, I’ve realised that awards aren’t really about the trophies. They’re about the people behind them. The early starts, the late finishes, the difficult property chains, the unexpected challenges and the countless occasions when someone in our team goes above and beyond because they genuinely care. Those are the things the public doesn’t always see. So when our customers recognise that effort, and our team receives that recognition in front of the wider property industry, it means an enormous amount. I’m incredibly fortunate to work alongside such a dedicated group of people, and these awards belong to every single one of them.”
A proud moment for a Fife business
Established in the 1970’s, Fife Properties has witnessed more than five decades of change in the Scottish property market, from traditional newspaper advertising to digital property portals, video marketing and modern online technology.
However, Jim believes that despite these advances, the fundamental qualities people expect from an estate or letting agent remain unchanged.
“Technology has transformed the way we market and sell properties, but people still want the same things they’ve always wanted – honesty, communication, professionalism and someone who genuinely cares about their circumstances. Moving home can be one of the most stressful experiences in someone’s life. Likewise, landlords trust us with valuable investments and tenants rely on us to help provide somewhere they can call home. That responsibility is something we never take lightly. These awards tell us that our customers appreciate the work our team puts in, and that’s the greatest recognition we could ask for.”
Recognition that matters to homeowners
The ESTAS Awards are regarded as a significant benchmark for customer service within the UK property industry because they reflect feedback from customers who have experienced the service firsthand.
For homeowners choosing an estate agent, or landlords deciding who should manage their property, that independent customer feedback can provide valuable reassurance.
Jim added:
“We’re proud to be a Fife business, employing local people and serving local communities. To receive this recognition on a national stage is something we’ll remember for a long time. But the biggest thank you must go to our customers. Without their trust, support and feedback, none of this would have been possible and to my fantastic team – I’m immensely proud of you all.”
About Fife Properties
Fife Properties is an established Scottish estate agency and lettings business serving communities throughout Fife. Founded in the 1970’s, the company provides residential property sales, lettings and property management services, combining local market expertise with modern marketing technology and a strong focus on customer service.
About the ESTAS
The ESTAS Customer Service Awards recognise property professionals across the UK using verified customer feedback. The awards are associated with television property expert Phil Spencer, who hosts the annual ceremony.
Photograph supplied
Jim Parker, Managing Director of Fife Properties pictured alongside television property expert Phil Spencer at the ESTAS 2026 Awards ceremony at Grosvenor House, London, celebrating three awards recognising the agency’s customer service achievements.